Shipment Rates and Exclusions
Economy & Expedited Shipping prices depend on carriers and shipping methods selected. To find out precise shipping costs for your location, fill in your address details on the checkout page to see live shipping cost updates. CuraSeneSales does not offer shipping to Hawaii and Alaska.
Shipment Process Time
Orders placed after 2:00pm CST will not be processed until the next business day. Orders are not shipped on weekends or holidays. Please note, shipping may be affected due to weather conditions.
If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in your order, we will contact you via email or telephone.
Rerouting & Cancellations
If orders are rerouted by the customer, the customer is responsible for the $20 reroute cost. The reroute fee will be reduced from the refunded amount.
If an order is canceled by a customer, the customer is responsible for the $20 cancellation fee of the product that is in transit. The cancellation fee will be reduced from the refunded amount.
Return Policy - Like new, working condition
All products sold come with a 30 day return policy. You may return your product to CuraSeneSales for the cost of the item which is applied to the credit card used to purchase the product. All shipping costs will be covered by the customer. CuraSeneSales will not honor any returns for refund after 30 days.
Returns must be requested through CuraSeneSales. Once a return has been requested, we will process your request and email you the return instructions. Customer must request a return. No returns will be accepted without first contacting CuraSeneSales.
All products must be in like new condition without any dents or scratches and returned in the original packaging with all parts and documentation. Failure to do so will result in the product being returned to you or a reduction in the refund that you will receive.
Your original order number must be written on the return label. DO NOT write the order number on the product itself or on the products box.
Products must be shipped back via a traceable, weighted ship method of your choice. CuraSeneSales will not be responsible for product that is lost, stolen or damaged during shipping. Should shipping damage occur, it may void the warranty.
To process your return request, please call 888-723-9772. An agent will be able to assist you. Having your order number available will expedite the process.
Refund and Return Instructions and Form
TERMS AND CONDITIONS
PLEASE READ ALL TERMS AND CONDITIONS BEFORE CONTINUING. TERMS: MasterCard, Visa, Discover, American Express are accepted. Order placed after 2:00 PM CST Monday - Thursday will not be processed until the next business day. Orders placed after 2:00 PM CST Friday will not be processed until the following Monday. DAMAGED MERCHANDISE: Please inspect your shipment for shortages and any damage. By signing for the shipment you are accepting the responsibility for the damaged goods and no freight claim can be collected. If anything on the shipment appears damaged and you choose to receive the order, put notes on the Bill of Lading. CuraSeneSales obligation ends when the freight carrier picks up the shipment. RETURN POLICY: All products sold come with a 30 return policy. You may return your like new product to CuraSeneSales for the cost of the item. Dented or scratched product is subject to additional charges. Return shipping costs will be covered by the customer. WARRANTY: For a full recap of the warranty for your product, please visit CuraSeneSales and select "Return Policy" or alongside the product description. Your purchase of this product means you agree to the terms of CuraSeneSales policy regarding returns and warranty fulfillment. CATALOG AND PRICE LIST ERRORS: The accuracy of prices listed has been carefully checked before release and we believe them to be reliable. However, CuraSeneSales assumes no responsibility for inaccuracies or typographical errors that may exist. All information on this website is subject to change without notice. CuraSeneSales is not responsible for manufacturer's changes in specification or pricing. Prices and availability are subject to change without notice.